Ground rules are like the “rules of the road” for your team. They tell us how we should function, how to handle distractions, and what to do when things get off track. Without them, it’s easy for even the best-intentioned teams to lose their way. Think of these rules as your team’s “Constitution,” guiding your work and keeping things running smoothly. And just like any great Constitution, it can and should evolve over time.

Here are 13 specific ways to help your team members connect with their purpose and keep their focus on the customer.